1. Introduction
At Greenovate, we are committed to ensuring transparency in our service agreements. This Return and Refund Policy explains the conditions under which refunds or cancellations may be considered.
2. Service Eligibility for Refunds
Refunds may be considered under the following circumstances:
Service Unavailability – If Greenovate is unable to provide the agreed-upon consulting service due to internal or external factors beyond our control.
Billing Errors – If a client is incorrectly charged or overcharged due to a technical or administrative error.
Duplicate Payments – If a payment is processed more than once for the same service, a refund will be issued upon verification.
Failure to Meet Service Expectations – If the service delivered significantly deviates from the agreed scope and the issue cannot be resolved through discussion.
Refunds will not be granted if:
The consulting service has already been delivered or partially completed.
The client decides not to proceed with recommendations made during consulting sessions.
Delays occur due to circumstances beyond Greenovate’s control, such as lack of timely response from the client.
Each refund request is assessed on a case-by-case basis to ensure fairness and compliance with company policies.
3. Cancellation Policy
3.1. Canceling a Scheduled Consultation
Clients may cancel a scheduled consultation by providing written notice at least 48 hours in advance. If cancellation is made within this timeframe, the session may be rescheduled at no additional charge.
Cancellations made less than 48 hours before the scheduled time may be subject to a cancellation fee due to resource allocation and preparation efforts.
3.2. Canceling an Ongoing Service Agreement
For long-term consulting agreements, clients must provide written notice at least 14 days in advance if they wish to terminate the service early. Refund eligibility in such cases will depend on the services already rendered.
Greenovate reserves the right to cancel an agreement under circumstances such as:
Client non-compliance with service terms.
Failure to provide necessary information for consulting progress.
Misuse of services that disrupts business operations.
In such cases, Greenovate will provide prior notice and assess any outstanding obligations before cancellation.
4. Refund Request Procedure
TTo request a refund, contact [email protected] with:
Name and contact details.
Service details and reason for refund request.
Supporting documentation (if applicable).
Refunds are reviewed within 10 business days and processed within 3-5 business days, depending on the payment provider.
5. Refund Processing and Payment Methods
If a refund is approved, it will be processed using the original payment method. Refunds will not be issued in cash or transferred to an alternative account. Clients should allow 3-5 business days for funds to reflect, depending on banking policies.
For payments made via third-party processors, refund processing times may vary based on the provider’s policies.
6. No-Refund Policy for Completed Services
Due to the intellectual nature of consulting services, once a session or advisory project has been completed, refunds will not be issued. Clients acknowledge that consulting services involve expertise, analysis, and time investment, which cannot be reversed.
Clients are encouraged to review service details and request clarifications before engaging with our services.
7. Adjustments & Modifications to Services
We understand that business needs may change, and clients may require adjustments to the originally agreed scope of work. If modifications are necessary:
Clients must provide written notice detailing the required changes.
Adjustments will be reviewed, and any cost implications will be discussed before implementation.
If the requested changes significantly alter the nature of the service, additional charges may apply.
Greenovate will make reasonable efforts to accommodate modification requests while ensuring service quality and consistency.
8. Client Responsibilities
To facilitate a smooth consulting process and avoid service disruptions, clients agree to:
Provide accurate and complete information relevant to the consulting engagement.
Communicate any issues or concerns promptly.
Respond to inquiries and provide necessary feedback in a timely manner.
Failure to meet these responsibilities may impact service delivery and refund eligibility.
9. Dispute Resolution
If a client disagrees with a refund decision, we encourage discussing concerns with our team at [email protected]. If further resolution is needed, the dispute may be handled in accordance with UK regulations.
10. Contact Information
For any refund-related questions or concerns, you can contact us:
Address: 44 Friars Stile Rd, Richmond TW10 6NQ, United Kingdom
Phone: +44 208 948 3399
Email: [email protected]