1. Introduction
At Greenovate, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you visit our website or use our services.
We process personal data in accordance with the UK Data Protection Act 2018, the General Data Protection Regulation, and all relevant data protection laws applicable in the United Kingdom. By using our website, you consent to the terms outlined in this policy.
2. Information We Collect
We collect and process the following types of personal data:
2.1. Information You Provide to Us
Contact details: Name, email address, phone number, company name.
Communication data: Information provided when you contact us via email, phone, or website forms.
Business details: If you inquire about consulting services, we may collect relevant business information.
2.2. Information We Collect Automatically
When you visit our website, we automatically collect certain data:
Technical information: IP address, browser type, operating system.
Usage data: Pages visited, time spent on pages, referring websites.
Cookies and tracking data: More details can be found in our Cookie Policy.
2.3. Information from Third Parties
We may receive additional personal data from third-party analytics providers or partners who assist in website performance tracking.
3. How We Use Your Information
We process personal data for the following legitimate business purposes:
Providing Our Services:
Responding to inquiries and offering renewable energy consulting services.
Processing and managing service agreements.
Improving User Experience:
Enhancing website performance and user navigation.
Analyzing how users interact with our content.
Legal and Compliance Obligations:
Ensuring compliance with UK laws and GDPR.
Responding to legal requests or regulatory requirements.
Marketing and Communication (Optional & Consent-Based):
Sending newsletters or updates (only if you opt-in).
Providing tailored recommendations for energy solutions.
4. Data Protection & Security Measures
We take data security seriously and implement industry-standard security measures, including:
Encryption technologies to secure stored and transmitted data.
Access controls to prevent unauthorized access.
Regular audits to ensure compliance with security best practices.
While we employ strict security measures, no system is 100% secure, and we encourage users to take precautions when sharing personal data online.
5. Data Retention Policy
We retain personal data only for as long as necessary to fulfill its original purpose.
Contact information and inquiries are stored for up to 12 months.
Service-related data is retained for seven years in compliance with business regulations.
Technical and analytical data may be kept for shorter retention periods.
Upon request, we will delete or anonymize personal data unless required by law.
6. Your Rights Under GDPR
Under the General Data Protection Regulation, you have the following rights:
Right to Access – Request a copy of the personal data we hold about you.
Right to Rectification – Request corrections to inaccurate or outdated data.
Right to Erasure – Request the deletion of personal data.
Right to Restrict Processing – Request that we limit how we use your data.
Right to Data Portability – Request your data in a structured, commonly used format.
Right to Object – Object to data processing for direct marketing or profiling.
Right to Withdraw Consent – Withdraw marketing consent at any time.
7. Third-Party Sharing & Data Transfers
We do not sell, rent, or trade personal data. However, we may share information with:
Service providers: IT support, cloud storage, analytics tools.
Legal authorities: When required by law or regulatory compliance.
Business partners: Only if necessary for consulting engagements.
We store data on secure UK-based servers and ensure compliance when transferring data internationally.
8. Cookies & Tracking Technologies
We use cookies and tracking technologies to enhance user experience. For details, visit our Cookie Policy.
9. Policy Updates & Changes
We reserve the right to modify this Privacy Policy to reflect regulatory changes or updates in our data practices. Any updates will be posted on this page with an updated effective date.
If material changes occur, we will notify users via:
A notice on our website.
Direct email communication .
10. Contact Information
For questions or requests regarding this Privacy Policy, reach out to:
Address: 44 Friars Stile Rd, Richmond TW10 6NQ, United Kingdom
Phone: +44 208 948 3399
Email: [email protected]